Behind the Scenes at Studio Gestalt: The Four Pillars of Successful Client Relationships

At Studio Gestalt, we believe that the most successful design projects are not just about the final aesthetics—they’re a journey we embark on with our clients, built on trust, creative problem-solving, and a deep understanding of the client’s needs, desires and objectives.

From the initial sketches to the final touches, every step is approached with the same dedication and passion, as if it were our own space being designed.

Underpinning every one of our client relationships are four key pillars, which form the basis of our highly collaborative approach to design.

In this article, we’ll give you an exclusive look into these pillars, providing an insight into how we partner with our clients to transform their visions into tangible, beautiful realities.

Pillar One: Trust

The first step in any client relationship at Studio Gestalt involves establishing a strong foundation of trust.

Founder, Warren Au, emphasises the importance of transparency and clear communication. “We address potential challenges upfront and always keep our clients informed about different aspects of the project,” says Warren.

This openness extends to providing an alternate ‘Plan B’ whenever necessary, ensuring our clients are prepared for any situation, as well as keeping them in the loop at every stage with regular updates on the project

Our commitment to fairness is also demonstrated through our rigorous process of gathering quotations for specific tasks, like joinery or window treatments, or undergoing formal tender processes if required. We strive to ensure that everything is fair and transparent, allowing clients to feel secure and involved in every decision.

Pillar Two: Support

Our team is dedicated to going beyond the basics to support our clients throughout the design journey.

“We treat each project as if it were our own,” Warren notes. This personal investment means we’re constantly coordinating with consultants, builders and tradespeople to ensure that every process runs smoothly and efficiently.

Understanding that seeing is believing, we often meet clients in their own spaces. This allows us to better visualise and tailor our designs to fit the actual environment.

Furthermore, we maintain an open-door policy when it comes to communication. There are no ‘dumb’ questions at Studio Gestalt; we’re always ready to clarify and explain design terms and construction processes to make sure our clients are comfortable and informed.

Pillar Three: Collaboration

For a project to truly succeed, client involvement is crucial.

Being prepared for meetings, keeping an open mind, and being open and receptive to our advice are key ways clients can ensure the best outcomes.

“We wholeheartedly respect your desires and visions, while also knowing that a key part of our role involves suggesting the most fit-for-purpose solutions based on our knowledge and expertise that might better suit your needs or deliver a higher quality result”, Warren explains.

This collaborative approach helps in crafting solutions that are not only beautiful but also functional and sustainable.

Pillar Four: Process

One of the most vital things for clients to appreciate is the importance of trusting the process.

Every project involves many stages—each with its own significance and requiring careful consideration and expertise. “We encourage our clients to put their trust in the fact that we are fully dedicated to delivering the best and most efficient outcome for your project,” advises Warren.

At Studio Gestalt, every project is a unique narrative, woven with the threads of client aspirations and our design expertise. By trusting the process and participating actively, our clients help us to turn their dreams into spaces that echo their personalities and meet their lifestyles.

We hope this glimpse behind the curtain helps you understand the dedication and passion we bring to every project. If you’re ready to create your dream space, reach out to our friendly team for a chat today.


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